Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information.
Medical information includes information pertaining to an individual’s health and disease state that is provided by the user or their health professional. For example, this may include any condition, type of medication prescribed, regularity of medication, medication schedule, implied adherence data and health insurance details.
We may collect the following types of personal information relating to you:
We may collect the following types of medical information relating to you:
We may collect these types of information either directly from you, or from third parties. We may collect this information when you:
We may also collect information:
We may collect, hold, use and disclose your personal information for the following purposes:
We and our Commercial Partners may send you direct marketing communications and information about our service and products and related services/products. In addition, our Rewards Partners who provide rewards (i.e. gifts or discounted goods or services) may send you direct marketing communications and information but only where you accept a reward from them. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link). You must opt out of communications from Commercial Partners or Rewards Partners to them directly.
We may receive remuneration from third parties for communicating with you about their products or services, or for providing you with promotional items from them.
We may use your personal and medical information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide de-identified information in aggregated form, to third parties. This information may include (but is not limited to):
We may disclose personal information and medical information outside of Australia but only to third party service providers which are engaged by us to act on our behalf and assist with our business functions and delivery of the services to you that may be located in various countries.
When you provide your personal information and medical information to us, you consent to the disclosure of your information outside of Australia to our service providers and further consent that clause 8.1 of the APPs shall not apply to such disclosure and you consent to such disclosure without the application of clause 8.1 of the APPs. You acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the APPs.
We may collect personal information about you when you use and access our website and applications.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information and medical information in either electronic or hard copy form. We take reasonable steps to protect your personal information and medical information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we host our servers in Australia and all web-hosting is SSL-encrypted. However, we cannot guarantee the security of your personal and medical information.
You can access the personal and medical information we hold about you by contacting us at firstname.lastname@example.org. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal and medical information.
If you think that any personal and/or medical information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal and/or medical information, you can contact us at email@example.com. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Perx Support Team
Effective: 8 December 2017